Frequently asked questions

PayPal, Venmo and Zelle. Pick the one you prefer when you send a purchase request from the listing, and tell me the handle or email tied to that account so I can match your payment.

No. A purchase request is not a checkout. I review it, confirm the item is still yours to claim, and then send you the exact total and the payment details in your private conversation. Nothing is owed until you get that confirmation.

The listed price plus shipping. I confirm the shipping cost for your address before you send anything, so there are no surprise charges after payment.

Card numbers, bank logins, one-time security codes or remote access to anything. If a message claiming to be from LensVault asks for those, it is not from me.

Once payment has cleared. I pack it for transit and share tracking in your conversation the same day it goes out whenever possible.

When you send an inquiry, a purchase request or a message, the site creates a private conversation between you and me. That conversation has its own long, unguessable web address. Anyone with the link can read the thread, and nobody without it can — that is what keeps your details private without asking you to make an account.

It appears on screen the moment your message is sent, and you are taken straight into the conversation. If you chose email contact, I also include the link in the email I send you.

Your browser quietly saves your recent conversation links. Open the Messages page on the same browser and device and they will be listed there, newest first.

Start a new message from the Messages page, mention the item and the email you used, and I will connect it to the original thread on my side.

No. Treat it like a password. Anyone who has it can read your conversation and reply as you.

If you picked Email as your contact method, yes — you get a notification with a button straight back into the thread. If you picked Telegram or Discord, I reach you there instead, and the thread stays as the written record.

Seven days from the day it is delivered. Unbox it, plug it in and give it a real session. If something is wrong, message me inside those seven days.

The item arrives damaged in transit, does not power on or function, or is materially different from what the listing described. Send photos or a short video in your conversation and I will arrange a return and refund the purchase price once it comes back in the condition it was sent.

Wear, marks and quirks that were described in the listing. Those are disclosed before you buy, so they are not grounds for a return.

I look at those case by case within the same seven days. Return shipping is on you and the item has to come back complete and in the same condition.

The sale is final and the item is yours as described. I will still happily answer questions and point you at compatible parts or replacements, but those would be purchased separately.

Reply in the conversation from your purchase request with your photos and a short description of the fault. That thread already has your order details attached, so it is the fastest route.